Concierge service for tourist apartments in Barcelona

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“The pandemic severely affected everyone's business. When guests stopped traveling, so did bookings. Management companies were also affected. I thought BFM would fire me. But instead, they fought to keep me as a customer. They offered discounts and even got a loan from the bank to be able to pay us. It's unheard of. Any other company would have simply said, "I'm sorry, we can't do this anymore." But BFM called and said, "How can we fix it?". Alina and her team really care. And not just for the service they provide, but for me as a person.

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Alina and her team at Barcelona Flat Management have been managing properties in Barcelona for more than 10 years. In one apartment, she successfully managed the rental and subsequent sale. In another, she has managed multiple rentals, maintenance and a recent renovation. We have full confidence in Alina. Her honesty, transparency, good taste, knowledge of the market and attention to detail make all projects run smoothly and efficiently, which is especially important when I cannot be present in Barcelona. She is key to managing properties remotely and I highly recommend her for any real estate project in the area. It is rare to find a person and team like her in Barcelona and we consider ourselves very lucky.

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“I live abroad, so helping or participating in any management tasks is simply not possible. I needed a PMC in Barcelona that could do everything for me. And being far away, I needed a company that I could really trust and that would be transparent about my property and everything that happens with it. BFM really goes the extra mile in their communication. For example, if something happens or requires my attention, Alina calls me right away to give me the details. Then they explain to me all the options they have to resolve it. When you can live in a completely different country than your rental and not have to worry about it... price is not an issue.

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We have been working together for more than 10 years and I can only say positive things about BFM, and specifically about Alina and Andrei. I highlight their great experience and professionalism, their capacity for innovation and progress, the use and knowledge of the software they use to manage all the rental platforms, their predisposition, their enthusiasm and their human quality. They have always been an unconditional support for our company.

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We are a company with several tourist apartments. The main business of our group of companies is focused on a totally different activity, so we cannot manage this tourist activity. Therefore, we turned to BARCELONA FLAT MANAGEMENT on the recommendation of an acquaintance who was already working with them. Undoubtedly, it was an excellent decision: it is a totally professional and serious company that has exceeded our expectations by far. Their management is fundamental for us, since they take care of absolutely everything. We have been working with them for several years, and above all, it is in difficult times that their experience and professionalism are demonstrated. In times of pandemic, a very hard time for tourism, they knew how to reinvent themselves so that our profitability would drop as little as possible. Another example is some works in one of the apartments that left us without elevator for two months in an 8-storey apartment, and that they have managed to solve in an impeccable way. 5 stars, without a doubt.