Key delivery service for tourist apartments in Barcelona
Specialists in key collection and key handover for vacation rentals in Barcelona
Save time and earn money
Increase your profitability
Saves time
Increase your occupancy
Experts in check-in and check-out for tourist apartments in Barcelona
We offer a flexible and hassle-free key handover service designed to make guests' arrival and departure in Barcelona as convenient and seamless as possible. We understand that the guest experience begins upon arrival, so we combine the warmth of a personalized welcome with the efficiency of modern access solutions. Our dedicated team offers a variety of options to suit different needs, ensuring a stress-free start and end to your stay, whether you prefer a personalized welcome or the flexibility of self check-in.
How does key delivery/collection and guest service work with BCN Flat Management?
- Key delivery methods:We offer flexibility in the way guests receive their keys.
- Reception in person: Our preferred method is a personalized check-in, where a member of our friendly team greets the guest directly at the apartment. He or she hands over the keys, gives a brief tour of the property, explains how everything works and shares valuable local tips using our personalized digital guide. This personal touch ensures that guests feel welcome and have all the information they need.
- Secure access to the key box: For guests arriving late or who prefer maximum flexibility, many of our properties offer the option of self check-in via secure key boxes with access codes. This allows guests to pick up their keys at any time upon arrival.
- Key collection: The output process is designed for simplicity:
- In most cases, guests can simply leave the keys inside the property upon departure and make sure the door is securely locked. Our check-out team will arrange for pick-up shortly thereafter.
- Guest assistance: We offer 24/7 online communication support before arrival, during the stay and even after departure. Guests have access to specific contact channels (such as WhatsApp or phone) for any immediate needs or emergencies. All guests receive access to our comprehensive digital guide, packed with personalized recommendations for exploring Barcelona, accommodation-specific information and troubleshooting tips. We offer flexibility with check-in, accommodating arrivals at any time of day, every day of the year, to accommodate various travel itineraries.
- Additional charges: Although we strive to offer maximum flexibility and offer check-in at any time, even on public holidays, please be aware of possible additional charges which will be transparently communicated prior to booking:
- Late arrival fee: A late arrival fee applies to cover the late working hours of our team who will welcome you in person.
- 25 € for arrivals between 20:00 (20:00) and 00:00 (00:00).
- 50 € for arrivals after 00:00 (midnight).
- Loss of keys: Charges may apply for the replacement of lost keys and the changing of locks if necessary for security reasons.
- Cleaning or maintenance during the stay: While standard cleaning is performed between stays, additional cleaning or maintenance services requested by the guest during their stay may have an additional cost, previously agreed upon.
You can save 7 hours per guest
Our guest check-in management process for key delivery and collection
Immediately after booking, guests receive a warm, personalized welcome. We send them essential information to start planning their trip and usually provide them with an arrival form to collect information such as flight number and estimated time of arrival, allowing us to coordinate their check-in smoothly.
Once the arrival form is submitted, we use the flight details and arrival time to track your trip and accurately anticipate your arrival. Guests receive the contact information of the team member who will welcome them, allowing direct communication by WhatsApp or phone on the day of check-in to confirm their exact arrival time at the apartment.
Guests will coordinate with a member of our team on the day of arrival. Upon arrival at the apartment, according to the agreed method:
Our partner will give you a warm welcome in person, key handover, tour and briefing.
Guests will use a code to access keys from a safe.
(Optional/Future consideration): In properties with electronic locks, guests could be given a virtual access code to enter directly.
From the time of check-in, guests have direct contact information for their welcome agent and our property management team, ensuring that they can reach us if they have any questions or problems immediately.
Our support continues throughout the guest's stay. They can contact us by email or WhatsApp if they need assistance. Our team is available to provide assistance, manage maintenance if needed and help resolve any issues quickly to ensure a comfortable and enjoyable experience. We also have a dedicated maintenance team for quick problem resolution.
The check-out process is simple: guests leave the keys inside the property and lock the door.
Our check-out team inspects the apartment shortly after the guest's departure. They coordinate with the cleaning team to check the state of the property and ensure that everything is in perfect condition, solving any problems detected promptly to prepare the apartment optimally for the next guests.
Benefits of the Check-in or Key handover process
- Personalized welcome: Our preference for in-person check-in creates a warm and personal connection from the start, providing guests with valuable information about the area and property details in person to get their vacation off to the best start.
- Flexibility: We offer both in-person and secure key box options, in addition to allowing check-in at any time, ensuring maximum convenience for guests, regardless of their arrival time or preference.
- Transparency: Clear communication from the initial booking, detailing the process, possible rates and points of contact, ensures that guests are fully informed and have a smooth and predictable experience.
- Safety: Offering a secure method of key handover (either in person or via a safe) and a detailed presentation of the property helps guests feel safe and comfortable in their temporary home.
Vacation rental management service on different platforms
Packages and prices for our vacation rental management services
Hiring a PMC involves a lot of headaches. The method of payment should not be one of them.
Fixed monthly fee
Ideal for owners who are not willing to monitor fluctuating numbers and want to keep things simple.
Percentage of reserves
Ideal for owners who understand that earnings vary from month to month and want to get the maximum return.
Medium -Term
Tourist
Why trust our key delivery service in Barcelona?
You can rely on our key delivery service for your property in Barcelona thanks to our unique qualifications:
Experience
With more than 14 years in the industry, we have developed a deep knowledge of the vacation rental market, particularly in Barcelona.
Proven track record
We have managed more than 8,000 guest reviews, positioning us as one of the best property managers in Barcelona.
Efficiency and speed
We respond quickly to guest inquiries and maintenance requests, ensuring that properties are always in top condition and guests have a seamless experience.
High quality services
From professional photography and interior design to housekeeping and guest services, our attention to detail ensures that your property is always presented at its best, helping to attract more bookings and increased revenue.
Cost-effectiveness
We offer competitive prices for our services, ensuring that you receive the best value without compromising quality.
Total transparency
You will always have full access to your property data, ensuring you are fully informed and secure in the management of your investment.
Legal compliance
We keep up to date with local regulations and ensure that your property complies with all necessary legal requirements, including licenses and tax returns.
Personalized approach
We tailor our services to meet the unique needs of each property and owner.
Feedback on our key delivery service in Barcelona
“The pandemic severely affected everyone's business. When guests stopped traveling, so did bookings. Management companies were also affected. I thought BFM would fire me. But instead, they fought to keep me as a customer. They offered discounts and even got a loan from the bank to be able to pay us. It's unheard of. Any other company would have simply said, "I'm sorry, we can't do this anymore." But BFM called and said, "How can we fix it?". Alina and her team really care. And not just for the service they provide, but for me as a person.
Alina and her team at Barcelona Flat Management have been managing properties in Barcelona for more than 10 years. In one apartment, she successfully managed the rental and subsequent sale. In another, she has managed multiple rentals, maintenance and a recent renovation. We have full confidence in Alina. Her honesty, transparency, good taste, knowledge of the market and attention to detail make all projects run smoothly and efficiently, which is especially important when I cannot be present in Barcelona. She is key to managing properties remotely and I highly recommend her for any real estate project in the area. It is rare to find a person and team like her in Barcelona and we consider ourselves very lucky.
“I live abroad, so helping or participating in any management tasks is simply not possible. I needed a PMC in Barcelona that could do everything for me. And being far away, I needed a company that I could really trust and that would be transparent about my property and everything that happens with it. BFM really goes the extra mile in their communication. For example, if something happens or requires my attention, Alina calls me right away to give me the details. Then they explain to me all the options they have to resolve it. When you can live in a completely different country than your rental and not have to worry about it... price is not an issue.
We have been working together for more than 10 years and I can only say positive things about BFM, and specifically about Alina and Andrei. I highlight their great experience and professionalism, their capacity for innovation and progress, the use and knowledge of the software they use to manage all the rental platforms, their predisposition, their enthusiasm and their human quality. They have always been an unconditional support for our company.
We are a company with several tourist apartments. The main business of our group of companies is focused on a totally different activity, so we cannot manage this tourist activity. Therefore, we turned to BARCELONA FLAT MANAGEMENT on the recommendation of an acquaintance who was already working with them. Undoubtedly, it was an excellent decision: it is a totally professional and serious company that has exceeded our expectations by far. Their management is fundamental for us, since they take care of absolutely everything. We have been working with them for several years, and above all, it is in difficult times that their experience and professionalism are demonstrated. In times of pandemic, a very hard time for tourism, they knew how to reinvent themselves so that our profitability would drop as little as possible. Another example is some works in one of the apartments that left us without elevator for two months in an 8-storey apartment, and that they have managed to solve in an impeccable way. 5 stars, without a doubt.
Our figures and successes
2024
Optimize check-in/check-out management of your vacation rental guests
With the comprehensive services of impeccable cleaning and key handover and guest assistance detailed above, homeowners should contact us for professional management of their Barcelona property. Our dedication to meticulous property care, coupled with a flexible and attentive focus on the guest experience, ensures that your apartment is not only impeccably maintained, but also provides them with consistently positive experiences. This translates into better reviews, higher occupancy rates, and ultimately optimized rental income and your peace of mind as an owner. Contact us to find out how we can maximize your property's potential in the Barcelona rental market.
Discover other services of our vacation rental management company
Vacation rental lawyer in Barcelona
Channel manager service
Design of Tourist Apartments
Maintenance service for tourist apartments
Concierge service for tourist apartments in Barcelona